IT Managed Services

Grinnell Computers provides Managed Services for any size business with open-ended service agreements and no contractual obligations. We want you to choose Grinnell Computers because we do an excellent job, provide amazing customer service, and make give you value for your investment.

Managed Services allow you to rest easy knowing your business network is set up correctly. We give you the freedom to spend your time growing your business instead of worrying why your system isn’t working properly. We not only provide a service, we provide peace of mind.

Benefits of IT Managed Services:

Antivirus coverage – We always include persistent antivirus coverage with our Managed Services. We handle updates and scheduled scans, ensuring all your devices are protected and up to date.

Backup Management and Reporting – Recent increases in ransomware attacks mean having reliable backups is more crucial than ever. Monitoring and management of local backups to local storage devices are included with our Managed Services, with options for offsite and cloud backups.  You get back up reports showing when, and how often backups of your data are taking place.

Unlimited 8 am – 5 pm Helpdesk Support

  • Unlimited email/phone support
  • Unlimited remote support of servers, desktops, and laptops
  • Unlimited Onsite support
  • Consistent response time and resolution

Monthly Scheduled Service

  • Monthly routine maintenance of desktops, laptops, and servers
  • Anti-Virus and Anti-Spyware scan
  • Disk Defragmentation
  • Windows Updates
  • Service reports (can be sent monthly or quarterly)

Local Data Backup Reporting and Management
Offsite storage (if needed) billed based on needs and data size

No-cost installations
Hardware purchased from Grinnell Computers carries no additional setup cost

Project Consultation

Network Monitoring and Management

Reduced After-hours labor rates

Guaranteed Callback response times

Emergency Service

**All benefits are based on the number of supported devices for a flat rate.

What is all included in our Managed Services?

  • Normal 8 to 5 break fix
  • System maintenance, follow-up, and service calls
  • Installation of standard hardware purchased through Grinnell Computers (printers, PCs, routers, switches, scanners, monitors)
  • Standard implementation of software and account changes (adding/removing users, updating user info, password changes, etc.)

**Service calls initiated outside of business hours are billed at our normal hourly rate, rather than after hours rates. Those service calls would require your approval before being fielded.

**We always aim to be fair and communicative when something crosses into “project” territory before moving forward and always require approval from our clients before beginning any project.

Break Free From Contracts!

We Only ask for a 30 Day Written Notice From Either Party To Discontinue Services.

New client follow-ups at 30-days, 60-days, 90-days and 180-days to ensure everything is going smoothly which will be by email, phone, or scheduled meeting.